Reference

Open Your Legal Checklist

Your account terms, privacy choices and wallet-record rules are gathered here before you open an account.

Account TermsPrivacy RequestsDANA OVO QRIS RecordsAccess depends on local law

Explore arus hoki Legal Terms

arus hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal page sets the rules for opening and using your account, keeping your profile accurate, and asking us to check a record tied to your wallet. Access depends on local law, and any account activity is allowed only where local law permits. We do not

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treat this page as a broad lobby page; it explains the terms that sit behind your registration, game access, payment traces and support requests. When you create an account, we ask for a phone number, password and wallet name so your identity can be matched during
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a dispute. If a DANA, OVO, GoPay or QRIS record needs checking, we compare the wallet reference, account step and timestamp before giving an answer in your inbox.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Check Your Legal Contact Routes

Policy questions need a private route because they may include your phone, wallet label or login timestamp.

DATA CARE

Manage Your Data Rights

Legal trust starts with clear handling of your records. We keep account data only for account operation, dispute checks, security checks and law-related requests.

Account data trail

We keep the account name, phone, login timestamps, device type and wallet references needed to handle a dispute or data request. You can ask us to check these records through Account > Legal.

Cookie choices

Our cookie banner separates session cookies from preference cookies. Session cookies keep you signed in during a legal page visit; preference cookies remember language and display choices until you clear them.

Security checks

Profile > Security lets you change your password, check recent sign-ins and remove old devices. For a legal account query, we may ask for an OTP before discussing any wallet record.

Retention handling

Wallet and account records are retained only for operational, dispute and law-related needs. When a record is no longer needed, we archive or remove it according to our internal retention schedule.

Correction requests

If your name, phone or wallet label is wrong, send a correction request with a matching screenshot. We check the account step, then confirm the update in your inbox.

Legal contact scope

Our legal desk works with support rather than a public forum. Start in Help > Legal Request; include the date, game category or payment rail only when it matters to your question.

Ask About Legal Rights

These answers cover the legal questions we receive most often from account holders in Indonesia. They explain what we keep, why we keep it, how you can ask for a change and how access rules work. If your question involves a wallet reference or a device sign-in, send it through the private account path rather than a public message.

Our account terms cover registration data, wallet records, play access and dispute steps. Eligibility depends on local law, and you must keep your profile details accurate before using DANA, OVO, GoPay or QRIS.

Go to Account > Legal > Data Request and confirm your phone code. We collect the relevant profile, login and wallet records, then reply in your account inbox after our checks are complete.

Yes, start with Profile > Security > Data Correction and attach a clear screenshot showing the issue. We compare it with your registration step and wallet label before changing the account record.

We keep DANA, OVO, GoPay and QRIS references so we can trace a disputed wallet entry, match a receipt and answer legal account questions. These records are not shown in public areas.

Cookies do not change your legal rights. They help keep your session active and remember display choices, while legal requests still need account confirmation through Profile > Security or Account > Legal.

Only the support and legal staff assigned to your request can see the ticket details. We keep the reply inside your account inbox so phone numbers, wallet labels and screenshots stay private.

Access depends on local law. If your area is not supported, we may restrict account access or certain rooms, and you can still contact us through Help > Legal Request about your records.

Open Your Legal Checklist

Check Your Legal Contact Routes

Manage Your Data Rights

Account data trail

Cookie choices

Security checks

Retention handling

Correction requests

Legal contact scope

Ask About Legal Rights

01 What legal terms apply when I open an account?

02 How do I ask for a copy of my account data?

03 Can I change incorrect personal details?

04 Why do you keep payment records?

05 Do cookies affect my legal choices?

06 Who can see my legal request?

07 What happens if access is not allowed in my area?

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